How it Works


Schedule a Pick-up Time

A Harper team member collects your returns and receipt image at your door when you'd like any day of the week.

Harper Returns In-Store

Harper saves you time and money by directly returning your purchases at our 110+ partner retailer locations.

Retailer Issues Credit

You receive instant updates when your items are returned and receive a credit on your card within a few business days.

Only $10/month


Harper members get access to unlimited low-cost pick-ups at their front door on evenings and weekends  Visits are free when scheduled in advance, or only $6 for next-day service. No limits on item quantities, and you can cancel anytime. Access carefree shopping and hassle free returns all year with Harper.
Get started

We get that handing off your returns might seem risky, but we’ve got your back from start to finish.

As soon as items are picked up, we guarantee that you receive a full return credit unless they are rejected by the retailer. Each member of our amazing team is rigorously vetted before becoming part of the Harper family. We also take pride in insuring all items up to $5,000.

Oh, the places we go! Harper is available throughout the San Francisco area. The list of zip codes we serve is constantly growing, and provided below. Don't see yours? Chat with us now and we'll let you know if we'll be adding your neighborhood soon.

94102 · 94103 · 94104 · 94105 · 94107 · 94108 · 94109 · 94110 · 94111 · 94112 · 94114 · 94115 · 94116

94117 · 94118 · 94121 · 94122 · 94123 · 94124 · 94127 · 94129 · 94131 · 94132 · 94133 · 94134 · 94158

We work with over 110 retailers that have locations in the downtown San Francisco area, covering most brands you shop from every day. A full list of our supported brands is found at the bottom of this page. Don't see something you're looking for? Feel free to suggest it via chat and we will work on adding it!

We consider our team members to be modern superheroes, but in all actuality, they are only able to lift items that are non-bulky and under 50 pounds. No large TVs, mattresses, desks, bikes or other items you'd have trouble moving yourself, please.

Harper picks up items seven days a week. On weekdays, Harper picks up in the evening between 7:00 p.m. and 10:00 p.m. and on weekends Harper picks up between 1:00 p.m. and 4:00 p.m.  Next-day pick ups are just $6, while pick-ups scheduled earlier in advance are free.

While we return retail-eligible non-perishable foods and beverages, we unfortunately do not return any items that are perishable.
A Harper membership is just $10 per month. If you decide to cancel your annual membership, you'll immediately stop being billed for future months.

We would love to hear from you! Please use our handy chat button on the bottom of this page, or call us anytime at 1 (800) 242 - 4185.

Brands we return to
7 for All MankindAbercrombie & FitchAdidasaerieAerosolesAesopAldoAlexander McQueenAllbirdsALLSAINTSAmerican EagleAnthropologieAritziaBanana RepublicbareMineralsBarneys New YorkBath & Body WorksBebeBloomingdale's
BonobosBoseBOSSBottega VenetaBrandy MelvilleBrooks BrothersBulgariBurberryCamperCB2Champs SportsChanelClarksClub MonacoCoachConverseCrate & BarrelDieselDior
Disney StoreDJIDoc MartenDSWECCOEmporio ArmaniExpressFendiFinish LineFoot LockerForever 21Francesca'sG-Star RawGapGiorgio ArmaniGNCGucciGuessH&M
Hollister Co.J.CrewJanie & JackJohn VarvatosJohnston & MurphyJos. A BankKate SpadeKiehl'sL'OCCITANE en ProvenceLacosteLEGOLevi'sLidsLoius VuittonLongchampLucky Brand JeanslululemonLushMAC
Macy'sMadewellMarmotMarshall'sMCMMichael KorsNeiman MarcusNew BalanceNiketownNordstromNordstrom RackOAK+FORTOakleyOld NavyOriginsPacSunPradaSaks Fifth AvenueScotch & Soda
SephoraSketchersSteve MaddenSuperdrySur La TableTargetTed BakerThe North FaceThe Walking CompanyTimberlandTory BurchUGGUniqloUrban OutfittersVansVictoria's SecretWilliams-SonomaYves Saint LaurentZara